Our Commitment to Privacy
At Runbase.so, privacy is treated as a fundamental right. The platform is designed to handle important emails securely and transparently. This Privacy Policy explains how data is collected, processed, and protected.
Important: Runbase.so integrates directly with Gmail and phone services to provide real-time alerts and assistance. Email data remains under the user’s control and is processed with strict security measures.
Key Privacy Commitments
- No Unnecessary Storage: Emails are not stored permanently on Runbase.so servers. Data is processed only as required to deliver alerts and calls.
- Client-Side Prioritization: Detection of important emails happens using filters and rules chosen by the user.
- Minimal Permissions: Only the Gmail API permissions necessary for core functionality are requested.
- User Control: Access to Gmail can be revoked at any time via Google Account settings.
- Security First: Encryption and strict access controls are applied at all stages.
Google Account Integration
When connecting Gmail with Runbase.so:
- Gmail API access is requested only after explicit user consent.
- OAuth 2.0 is used for secure authentication.
- Permissions are limited to email reading, metadata access, and sending replies when triggered by the user.
- Access can be revoked anytime in Google Account settings.
- Email Address and Profile Data: used for account authentication and personalization.
- Phone Number: required to deliver real-time voice calls for important email alerts.
2. Email Data
- Content and Metadata: subject lines, senders, timestamps, and relevant message bodies when marked as important.
- Attachments: processed only when essential to fulfill a user’s request.
- No emails are sold, rented, or shared for advertising purposes.
3. Usage Data
- Logs of app interactions, feature usage, and system performance.
- Error reports to help diagnose issues (retained for up to 30 days).
Data Usage
Collected information is used to:
- Detect important emails and notify users via voice calls.
- Allow quick replies and reminders.
- Improve service reliability and functionality.
- Secure user accounts and prevent fraud.
Data Security
- Encryption: Emails are transmitted over TLS and stored temporarily with AES-256 encryption.
- Infrastructure: Hosted on secure cloud providers with SOC 2 Type II certified data centers.
- Access Control: Only essential personnel have restricted access.
- Monitoring: Continuous monitoring for threats and vulnerabilities.
Data Retention
- Temporary caches (e.g., important email alerts) are retained for up to 24 hours.
- Call logs may be kept for troubleshooting, but no email content is permanently stored.
- Upon account deletion, all personal data is removed within 7 days, except anonymized logs.
User Rights
Users have the right to:
- Access their stored personal information.
- Request correction or deletion of data.
- Withdraw consent for Gmail API access.
- Export their data when available.
Requests can be made at any time via the contact details below.
Compliance with Google Policies
Use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Pricing and Subscription
- Runbase.so may offer free and paid plans.
- Free trials may be available with full access to premium features for a limited time.
- Subscriptions are billed monthly or annually in advance.
- Payments are handled by secure third-party providers.
- All fees are non-refundable after the trial period.
- Subscriptions can be canceled at any time; access continues until the end of the billing cycle.
For privacy-related questions or concerns, users can reach out to:
📧 support@Runbase.so🌐 https://www.runbase.so/
Updates to This Policy
This Privacy Policy may be updated from time to time. Material changes will be communicated through the website or app. The “Last updated” date at the top reflects the latest version.